Last update: 13th June, 2018
Thanks for visiting one of the Randy’s Wing Bar websites, for downloading and
installing the Randy’s Wing Bar App or for using one of our services which requires
you to provide us with your Personal Information (as defined below). We want to make
sure you feel reassured about what happens when you browse our website or give us
any of your information. Formal’s not our style, so we’ve made this as easy to read as
how Randy’s Wing Bar collects, records and uses information about you. It also
explains the choices you can make about the way your information is collected and
used. If you provide Randy’s Wing Bar with Personal Information, you are giving your
consent to the collection, use and transfer of your Personal Information as set out in
Our websites in the UK are:
We’ll refer to the website, our App and other services which require you to provide us
with your Personal Information collectively as the “Service” in future mentions in this
Service and you should not provide us with any Personal Information.
For the purpose of the Data Protection Act (the “Act”), the Data Controller of our
Services for both UK customers is Randy’s Wings Holdings Ltd. Data Controller is just
a legal term that means we have responsibilities in respect of your Personal
Information under the Act. Our registered company number is 10710595.
All information will be held and used in accordance with the Act. If you want to read
more about the Act, you can do so here:
1. What information will Randy’s Wing Bar collect about me?
When you visit our Service (in a restaurant, on a mobile device, tablet or desktop) or
download and use our App, you may provide us with information personal to you
including for example your name, your address, your postcode, your email address,
your mobile phone number and your date of birth, whether you are a student, and the
other information outlined below (your "Personal Information"). You may provide
additional Personal Information if you wish.
You may provide us with Personal Information in a number of ways:
1) by ordering a takeaway by using our App. When you place a takeaway order online
we may collect information such as what items you’ve browsed, your favourite orders,
if you’ve applied any dietary filters and if you have selected one of our restaurants as a
2) by inputting your payment details – but only in order to complete a transaction.
3) by allowing us to collect your physical geolocation through our App (if you have
enabled Location Services and agreed to allow Randy’s Wing Bar to send you Push
4) by signing up for promotions or competitions or newsletters.
5) by corresponding with our management by email, in writing, on social media or
telephone, in which case we may retain the content of your emails, letters or
conversations together with your title, name, email address, the social media
username that you’re using, telephone number and our responses.
We also collect information about your device, including (where available) your IP
address, operating system and browser type, the geographical location of your device,
how you use our Service, and the date and length of your visit. This information is
collected automatically. This information is aggregated and it does not identify you as
an individual. We do this to help improve your experience on our Service.
2. How will you use my Personal Information:
We use your personal information for the purposes of:
1) allowing you to register your Randy’s Wing Bar App with us and to respond to any
2) contacting you with information about Randy’s Wing Bar products, services, news
and special offers, if you’ve given your consent when you registered with us;
3) making sure you get the best experience from our Service – depending on what
computer or device that you’re using;
4) if you’re using the App (and you have given us permission to do so by enabling this
on your device), sending you ‘Push’ notifications containing information about our
products and services and to provide you with information in the App;
5) notifying you about changes or updates to any of our Services;
6) carrying out market research and product development;
7) meeting legal, regulatory and compliance requirements;
8) investigating any complaints about the Service; or
9) investigating any safety or security incidents or breaches.
3. Do you share my Personal Information with anyone else?
We only share information with companies that we use to help us better understand
and serve you. We never sell or give your Personal Information away to anybody.
Where we share your Personal Information we ensure that they have agreed to be
It’s possible that we, or one of our divisions, agencies or affiliates, could merge with,
be sold to, or be acquired by a third party. In accordance with the conditions of this
We may share your Personal Information with:
Randy’s Wing Bar entities:
We’ll share your “Personal Information” with people or departments within Randy’s
Wings Holdings Ltd but only if they have a need to access it.
We may disclose Personal Information about you to other third parties to comply with
applicable laws and regulations. We also have the right to disclose such Personal
Information to third parties where there’s been a complaint concerning your use of our
We engage third party payment processors to process the payment of your online
order. These third party processors may store your payment card details, if you want
them to, to speed up your transaction time. If you do not want to take advantage of
this, please do not select this function.
We may also share Personal Information with third parties for marketing, advertising
and strategic development purposes to help us understand customer trends and
patterns and to make sure that Randy’s Wing Bar is talking to you about the most
relevant things. However we will only send marketing to you where you have
previously consented to receiving marketing materials from us.
We may also share such details with auditors or legal professionals to obtain
professional advice. If we do this, your statutory data protection rights will be
You should be aware that if we’re requested by the police, a regulatory or government
authority in the investigation of suspected illegal activities to provide your Personal
Information, then we are entitled do so.
Occasionally, we’ll ask to share your Personal Information with third parties for
marketing purposes. We’ll only do this when we have your explicit consent to do so
(for example, when you enter a competition we’ll ask for your consent). If you don’t
give your consent, it won’t prejudice your chances in any competitions.
4. What security measures are in place to protect my “Personal Information”?
The transmission of information via the internet is not completely secure. Although we
take steps to protect your information, we can’t guarantee the security of your data
transmitted to the Service; any transmission is at your own risk. We have implemented
reasonable technical and organisational measures designed to secure your personal
information from accidental loss and from unauthorised access, use, alteration or
disclosure. We’ll continue to maintain and improve these security measures in line
with legal and technological developments.
We have put in place procedures to deal with any suspected personal data breach and
will notify you and any applicable regulator of a breach where we are legally required
to do so.
5. How and where will Randy’s Wing Bar store my Personal Information?
Access to your Personal Information is limited to those who have a need to manage it.
This could include our employees of our group companies, service providers or
agencies but your data will be protected in the same ways as outlined in this Privacy
Policy. We’ll take all necessary and reasonable steps to ensure that any Personal
Information that we send to outside the EEA is afforded the same protections as under
UK law including making sure that it is protected by appropriate technical, physical,
electronic, and organisational procedures in place to keep that Personal Information
and prevent the unauthorised or unlawful processing of your Personal Information,
and accidental loss or destruction of, or damage to, your Personal Information. By
submitting your Personal Information, you consent to this.
Where you’ve chosen a password which allows you to access certain parts of our
Service, you’re responsible for keeping this password confidential. We recommend
that you don’t share your password with anyone else. We recommend that your
password is unique to your Randy’s wing Bar account. We will not be liable for any
unauthorised access or transactions entered into using your name and password
where it has been shared with your permission or if you haven’t taken adequate steps
to prevent it on either a desktop computer or another device. If you access our Service
using a public computer, we advise you not to store your password and to log out of
any parts of our Service. If you’re using a mobile phone or tablet to use our Service, we
advise that you have an appropriate passcode.
6. Links, advertisers, third party sponsors and ad-servers
Some of our Services contain links to other services provided by other data controllers
different from ours. You should consult the other services' privacy policies on such
third party services before submitting any Personal Information, as we are not
responsible for and have no control over Personal Information that is submitted to, or
collected by, these third-party services. We sometimes offer content or programs that
are sponsored by or co-branded with identified third parties (e.g., competitions or
promotions). These third parties can obtain Personal Information that you agree to
submit to them to make use of the offer. We are not responsible for the collection and
use of your Personal Information by these third parties. However, at the point of
collection of any Personal Information, we’ll let you know if these third parties will
obtain this and how it will be processed and used.
With our Service, third parties may provide us with data collection and reporting about
the use of our service, as well as assist delivering relevant marketing messages and
advertisements. These third parties may view, edit, or set their own cookies. The use of
these technologies by such third parties is subject to their own privacy policies and is
7. How can I find out what Personal Information Randy’s Wing Bar holds
about me or update my details?
The Act gives you the right to access your Personal Information that we hold. To
protect your privacy and security, we’ll take reasonable steps to verify your identity
before we carry out your request. We will not ordinarily charge a fee for access to your
Personal Information but we are entitled to charge a reasonable fee for providing a
copy of your Personal Information to you if your request is clearly unfounded,
repetitive or excessive. Alternatively, we may refuse to comply with your request in
these circumstances. We try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is particularly complex
or you have made a number of requests. In this case, we will notify you and keep you
You also have the right to ask us to update or amend any information that is wrong,
ask us to stop sending you marketing information or even to ask us to delete your
account and the associated Personal Information.
If you have any questions about what we do with your Personal Information, ask us to
make any changes to your account or to make a complaint please contact us using
one of the methods below:
Emailing us at firstname.lastname@example.org
Messaging us on Facebook or Twitter (if you’re sending us your number or anything
else personal to you then please only do this via a direct message).
We hope we can answer any questions or resolve any problems but if you are still
unhappy then you can contact the:
United Kingdom: Information Commissioner’s Office via their
8. How long will Randy’s Wing Bar keep my information for?
We won’t keep your Personal Information for longer than is necessary for our
legitimate business purposes or than is required by law.
9. The use of our service by under 14s
Our Services are not intended for children and are therefore only to be used by anyone
aged 14 or over and those under the age of 16 should have their parents or guardians’
permission. We encourage the supervision of children's online activities. For example,
parental control tools which are available online to help provide a child-friendly online
environment. These tools can also prevent children from disclosing their name,
address, and other Personal Information online without parental permission. Your
child’s privacy is important to us and we are committed to safeguarding children’s
Personal Information collected online. Users of our Service may participate in many
activities without providing any Personal Information. However, if you’d like to
participate in certain interactive features on our Service, we’ll ask you to provide us
with certain information, such as your email address. We will not send any marketing
communications to anyone who has disclosed that they are aged under 16.
11. How can I contact Randy’s Wing Bar?
in touch with us. You can write to us at:
Randy’s Wing Bar, 28 Eastbay Lane, Queen Elizabeth Olympic Park, E15 2GW